Privacy policy

PRIVACY POLICY

Last updated: October 2026

AT Online Store (“we”, “us”, “our”) operates atonlinestore.com from Faisalabad, Pakistan. This policy explains what personal information we collect, how we use it and how we protect it. By using our website, you agree to this policy.

Information we collect
When you place an order, create an account, contact us or subscribe to our newsletter, we may collect:

  • Your name, email address, phone number and delivery and billing addresses
  • Your order details and messages to us
  • Technical information such as your IP address, browser, device and the pages you visit

We do not store your full payment card details. Payments are handled securely by our payment providers.

How we use your information

  • To process, pack and deliver your order
  • To contact you about your order, including delivery, returns and exchanges
  • To send order updates by email, SMS or WhatsApp
  • To answer your questions and give customer support
  • To improve our website and your shopping experience
  • To send news and offers, only if you have signed up, and you can unsubscribe at any time
  • To meet our legal, tax and accounting obligations

What we do not do
We do not sell or rent your personal information to anyone.

Who we share it with
We share your information only as needed to run our store:

  • Couriers and delivery partners, to deliver your order
  • Payment providers, to take your payment
  • Our website platform (Shopify) and related apps that help us run the store
  • Analytics and advertising tools, such as Google and Meta, which use cookies to measure how our site is used
  • Authorities, where the law requires it

Cookies
We use cookies to keep your cart, remember your preferences and understand how visitors use our site. Permanent cookies are stored for no longer than 24 months. You can delete or block cookies in your browser settings, though some parts of the site may stop working properly.

International transfers
We are based in Pakistan, and your information may be processed in Pakistan and in other countries where our service providers operate. We take reasonable steps to protect it wherever it is processed.

How long we keep it
We keep your information only as long as we need it to complete your order, provide support, and meet legal and accounting requirements. After that, it is deleted or securely destroyed.

How we protect it
Our website uses SSL encryption, which protects the information you send us. Access to personal data is limited to the people who need it to run the store.

Your rights
You can ask us to:

  • Show you the personal data we hold about you
  • Correct information that is wrong or incomplete
  • Delete your information, where we are not legally required to keep it
  • Stop using your information for marketing

If you live in the European Union, the United Kingdom or another region with data protection laws, you may have further rights under those laws. To make a request, email us at info@atonlinestore.com. We will reply within 30 days.

Children
Our website is not intended for children under 13, and we do not knowingly collect their information.

Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date above.

Contact us
AT Online Store
Street # 6 Garden Colony, Iqbal Town, Faisalabad, 52000, Pakistan
Email: info@atonlinestore.com
WhatsApp: +92 347 0630598