FAQS
Yes, FREE cash on delivery is available for orders above Rs 5,000. View our Shipping and Delivery page for details.
We offer a 15 days exchange guarantee with 100% satisfaction guaranteed. We will be happy to exchange unopened products within 15 days. Clearance sale items are not exchangeable unless damaged during the shipping process.
Local order delivery can take between 5 - 7 working days, and International delivery can take between 10 - 15 working days; depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery on the next working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source to process the order.
During SALE delivery time is upto 10 working days.
Local
At Online Store provides free shipping nationwide for orders worth Rs. 5,000 and above. A shipping cost of Rs. 150 will be charged for any order value under Rs.5,000 for FAISALABAD & A shipping cost of Rs. 250 will be charged for any order value under Rs.5,000 for Rest of PAKISTAN
International
US / Canada / Australia & Rest of the World: Delivery Charges Calculated at Checkout
UK: Delivery Charges Calculated at Checkout
UAE: Delivery Charges Calculated at Checkout
A Sales Order Summary is essentially a soft receipt that should be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, Whatsapp Customer Service at 00923470630598 to confirm your order.
First, we’ll try to arrange the same article for you depending upon the availability on the website, otherwise. In case of article unavailability, voucher of paid amount will be issued valid for online store only, which can be used instantly or in the future.
No, an item will only be reserved for you after you have confirmed your order at checkout.
The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please Whatsapp Customer Service at 00923470630598
The ‘Order History’ section on your Dashboard will give you details pertaining to your previous orders as well the status of your current order with regards to the stage of processing.
We will not charge for any exchange orders if the article(s) delivered to you was damaged or incorrect. If the customer wishes to exchange the article, even if the order was correct, then the customer will bear the expense of sending us the article(s).