FAQs

Frequently Asked Questions

Orders & payment

How do I pay?
In Pakistan you can pay Cash on Delivery (COD) or by card. International orders are paid by card at checkout.

Can I check my parcel before paying?
Yes. In Pakistan you can open the parcel and check your order before paying the courier.

Will I get an order confirmation?
Yes. You receive a confirmation by email (and WhatsApp where possible) with all your order details.

What if an item is out of stock?
Everything shown on the website is available to order. If an item becomes unavailable after you order, we contact you straight away and offer an alternative or a refund.

Delivery

How much is delivery in Pakistan?
FREE on orders of Rs. 2,000 and above. Rs. 200 on orders under Rs. 2,000.

When will my order arrive?
Ready-stock orders are packed within 1–3 business days and delivered in 3–5 working days across Pakistan. Made-to-order and customised items ship in about 7–10 days. SF Couture partywear and bridal take longer; we confirm the time on WhatsApp before we start.

Do you ship abroad?
Yes, to the UK, USA, UAE and many more countries. Standard shipping takes 15–20 working days after dispatch; express (FedEx or DHL) takes 5–7 working days on request, at extra cost. The shipping charge is shown at checkout. Import duties or taxes in your country are paid by the buyer. Read more: How to order from the UK, USA & UAE.

How can I track my order?
You receive a tracking number by email or WhatsApp once your order ships. You can also use Track Your Order.

Exchanges & returns

Can I exchange or return an item?
Yes, within 30 days of receiving your order, if the item is unworn, unwashed and has its original tags and packaging. Unstitched fabric must be uncut. Stitched-to-measure, made-to-order and customised items cannot be returned unless they arrive damaged, faulty or different from your order. Full details: Refund policy.

What if my item arrives damaged or wrong?
Contact us within 7 days of delivery with clear photos. We replace the item or refund you and cover the return shipping.

Stitching

Can you stitch my unstitched suit?
Yes, our in-house AT80 Stitching Studio stitches it for you. Standard size: Rs. 600. Your own measurements: Rs. 800. Style change with laces: from about Rs. 1,200. Urgent stitching (delivered in Pakistan in 3 days): +Rs. 500. Choose "Stitched" on the product page. Stitching charges are paid in advance for customised and urgent orders.

How much fabric is in an unstitched suit?
A 2 piece suit is typically about 2.5 m shirt and 2.5 m trouser; a 3 piece adds a dupatta or shawl. Exact quantities are on each product page. See our Unstitched Suit Guide.

How do I choose my size?
Use our Pakistani Suit Size Chart, or WhatsApp us your measurements and we will help.

Care

How should I wash my clothes?
Wash casual items separately in cold water and dry in the shade. Dry clean heavily embroidered, sequinned and partywear pieces. Colours may look slightly different from photos because of screen settings and lighting.

Contact

How quickly do you reply?
We usually reply on WhatsApp the same day and to emails within 1 working day.
WhatsApp: +92 347 0630598
Email: info@atonlinestore.com